We always want to achieve our customer’s ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.
Following conditions will qualify under Refund & Return Policy:
If any of our Product failed to meet the quality parameter, such as –
- Physically Damaged Product.
- Major Defects.
- Size, fitting or color issue.
- If Belmonte Fabrics Ltd delivers the wrong items to the customer.
- If Product is Lost during shipment.
- If any technical error occurred – Wrong Order placement, Money Deduction, Wrong measurement.
How to exchange:
- If you face any issue with our Product, immediately call us (10:00am To 9:00pm) (+8801700-0000000 ) or, you can directly message us on Official Facebook page / Instagram Account (https://www.facebook.com/belmontefabricsltd/) once you receive the Product (within 24hour).
- Alternatively, you can go to your nearest Belmonte .outlet to return the Product and exchange the desired one (Note: if that similar Product is available on that specific outlet).
- Original invoice condition the tag is Carefully preserved.
- Make an email explaining reasons for returning/ exchange purchase product to support @belmontebd.com
- If it’s not possible, then you can send your Product to our warehouse address –
Belmonte Fabrics Ltd.
126/1 Elephant Road, Bata Signal, Dhaka-1205,Tel: 01781-892672. - Do not write mark, or put any extra sticker on the original pack.
Also please note that:
- Customer need to send us the scan copy or image of the invoice of the courier service that customer used during return process.
- After receiving the Product, Belmonte Fabrics Ltd. has full authority to take decision whether the Product will be applicable for exchange or refund policy.
- As per policy, all the refunds by Belmonte Febrics Ltd. will be issued as a Voucher for future online purchases from Belmonte Febrics Ltd. (website link input).
- Any Product sold under any/Discount offer cannot be exchanged or returned, unless the product is defective or damaged.